GigEntry / Promoter terms

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Promoter terms.

Effective date: 19 April 2026 · Showday Tickets LTD · Co. No. 17168332

1. These terms

These Promoter Terms are a binding contract between Showday Tickets LTD, a company registered in England & Wales under company number 17168332 ("GigEntry", "we", "us"), and any individual or entity ("you", "Promoter") that registers a promoter account on GigEntry, EntryRate or any sister platform we operate to list or sell tickets. By registering or continuing to use a promoter account, you agree to these terms, together with our Acceptable Use Policy and Privacy Policy, which are incorporated by reference.

If you are contracting on behalf of a company, partnership, charity or other organisation, you warrant that you have authority to bind it.

2. Eligibility

To register as a Promoter you must:

  • Be at least 18 years old;
  • Be a UK or EEA resident individual, or a legal entity registered in the UK, EEA or another jurisdiction we accept;
  • Provide accurate identification and business information to complete Stripe Connect onboarding, including Know-Your-Customer (KYC) checks;
  • Not be a sanctioned person or entity, or resident in a jurisdiction subject to comprehensive UK sanctions.

We may decline, suspend or terminate any account at our reasonable discretion, including where identity, business or payout checks fail or raise concern.

3. Your account

You are responsible for all activity under your account. Keep your credentials secure and notify us at promoters@gigentry.co.uk immediately if you believe your account has been compromised. You may not share account access with third parties without our prior written consent. We may suspend access where we detect suspicious activity, pending investigation.

4. Your listings — warranties and obligations

When you create an event listing, you represent and warrant that:

  • You are the event organiser, or you have written authorisation from the event organiser to sell tickets;
  • All event information (name, date, venue, line-up, capacity, price, tier descriptions, imagery) is accurate and not misleading;
  • You hold all necessary licences, permits and consents — including venue hire, premises licence, Temporary Event Notice, PRS and PPL music licences where applicable, food and alcohol licensing, and the right to use any artist names, logos or artwork;
  • Your event complies with the Acceptable Use Policy and with local planning, safety and public-order law;
  • Any content you upload is yours, or you have a valid licence to use it.

You grant GigEntry a non-exclusive, worldwide, royalty-free licence to use your listing content for the purpose of marketing your event through our platform, affiliate channels, social and email marketing. This licence ends when the listing is taken down, except that we may retain content for the period necessary to handle any related dispute or legal obligation.

5. Pricing, fees and transparency

You set the ticket face value. Our platform fee is 5% of the ticket face value (or 2.5% on the Founder plan) — payment processing is included in that fee, with no separate surcharge. The fee applies only to paid tickets and is capped in line with the pricing notice in your dashboard.

You agree that ticket pricing on GigEntry is all-inclusive: we will not add hidden fees at checkout, and you must not advertise an artificially lower headline price elsewhere that in total exceeds the GigEntry price. Booking-fee-free pricing is a core GigEntry promise to buyers, and you agree not to undermine it in your own marketing or on third-party platforms.

6. Payouts

GigEntry operates a staged payout model. Ticket revenue collected through your connected Stripe account is held in manual-payout mode and released by us to you in stages: an initial tranche can be released as early as 48 hours after a sale clears, with further tranches as the event sells through, and a final reserve released after the event has taken place once no material refund, chargeback or dispute obligation remains outstanding. The size and timing of each tranche are set at our discretion based on event risk, sales velocity and time to the event date.

Chargebacks and disputes are your liability. Where a buyer initiates a chargeback, payment dispute or reversal on a transaction for your event, you (the promoter or venue) are liable for the full disputed amount together with any fee, penalty or administration charge applied by the payment processor. We may recover that amount by reversing the corresponding transfer, deducting it from your current or future payouts, drawing it from your reserve, or invoicing you directly — whether or not the event has taken place and whether or not a payout has already been released to you.

You acknowledge that:

  • Funds in your connected Stripe account remain subject to GigEntry's release control until paid out;
  • Release may be delayed or withheld where a chargeback is pending, the event has been cancelled or postponed, where we have reasonable concern about fraud or insolvency, or where refunds remain due to buyers;
  • Partial or staged releases may be made at our discretion;
  • Stripe's own terms and reserve policies apply in addition to these terms.

GigEntry does not hold client money on your behalf. Funds sit in Stripe. We do not pay interest on held balances.

7. Refunds, cancellations and rescheduling

You are responsible for refunding buyers where you cancel or significantly reschedule an event. Refunds are funded from your payout balance. If your payout balance is insufficient, you agree to reimburse GigEntry on demand for any shortfall, and we may set off refund amounts against any future payouts due to you.

You must notify GigEntry of a cancellation or material rescheduling within 24 hours of the decision, and communicate with ticket holders within 48 hours. Where you fail to act within a reasonable time, GigEntry may process refunds on your behalf from held funds and recover our reasonable costs of doing so.

8. Chargebacks

You are liable for all chargebacks on orders you have fulfilled. GigEntry will deduct chargeback amounts, associated card-scheme fees and our reasonable administrative costs from your payout balance. You agree to respond to chargeback evidence requests within 5 business days. Persistent chargebacks may result in suspension or termination.

9. Taxes

You are solely responsible for calculating, collecting and remitting all applicable taxes on ticket sales — including VAT, corporation or income tax, and any local taxes. Where GigEntry is required by law to report information about you or your sales (including under UK digital platform reporting rules), you agree to provide the information we reasonably request within the timeframe stated.

10. Data protection

You and GigEntry act as independent controllers of buyer personal data you receive through the platform. You may use buyer personal data only for:

  • Event management (admission, safety, communications about the specific event the buyer holds a ticket for);
  • Compliance with your own legal obligations.

You must not use buyer personal data for direct marketing, resale, analytics profiling, enrichment or transfer to any third party without obtaining separate, specific, informed consent directly from the buyer under the UK GDPR. You must maintain your own publicly accessible privacy notice and data retention policy, and you must notify GigEntry within 24 hours of any personal data breach affecting data originating from the platform. You agree to cooperate with data subject rights requests we forward to you.

11. Safeguarding and regulated events

Where your event is 18+, 16+, or involves alcohol, gambling or any other age-restricted content, you are responsible for enforcing entry-level age checks and for providing accurate age guidance on the listing. For any event where under-18s may attend, you must have proportionate safeguarding measures in place — including DBS-checked stewards where appropriate, a welfare point, and a published safeguarding contact. If your event holds a premises licence or TENS, you must comply with its conditions.

12. Acceptable use

You may not list, sell tickets for, or promote any event that breaches our Acceptable Use Policy. Examples include events without lawful authority, unlicensed alcohol events, regulated gambling without appropriate licensing, events involving hate or extremism, or events designed to defraud buyers. The Acceptable Use Policy is incorporated into these terms.

13. Indemnity

You agree to indemnify and hold GigEntry, its directors, employees and contractors harmless from and against all claims, losses, damages, liabilities, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your event — including personal injury, death, property damage, nuisance, or breach of local law;
  • Your breach of these terms, the Acceptable Use Policy, or of Stripe's terms;
  • Any inaccurate, misleading or unlawful content you publish;
  • Any infringement of third-party intellectual property rights through your listings or marketing;
  • Any refund, chargeback or regulatory action arising from your event.

14. Termination

Either party may terminate a promoter account on 30 days' written notice by email. GigEntry may terminate immediately, without notice, where:

  • You are in material breach of these terms or the Acceptable Use Policy;
  • You become insolvent, enter administration, liquidation, receivership or an equivalent process;
  • Stripe terminates or suspends your connected account;
  • We reasonably suspect fraud, money laundering, sanctions breach, or other unlawful conduct.

On termination, future-event listings are removed, outstanding payouts are handled under section 6, and obligations relating to refunds, data protection, indemnity, taxes and liability survive termination.

15. Our liability to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter where liability cannot lawfully be limited.

Subject to that, GigEntry's total aggregate liability to you in any rolling 12-month period is limited to the greater of (a) £500, or (b) the total platform fees you have paid to GigEntry in the 6 months preceding the claim. Neither party is liable for loss of profit, loss of revenue, loss of business opportunity, loss of data or goodwill, or any indirect or consequential loss — whether in contract, tort, breach of statutory duty, or otherwise.

16. Events beyond our control

GigEntry is not liable for any failure or delay in performing our obligations where caused by events beyond our reasonable control, including severe weather, fire, flood, pandemic, strike, war, terrorism, acts of government, internet or electricity outages, and failures of third-party cloud, payment or identity providers. Our obligation to release held funds (section 6) is suspended for the duration of such an event. The promoter's obligation to refund buyers for a cancelled or significantly rescheduled event is unaffected.

17. Changes to these terms

We may update these terms from time to time. We will give at least 14 days' notice of any material change by email or via your dashboard. Continued use of your promoter account after the notice period constitutes acceptance of the amended terms. If you do not agree, you may close your account in line with section 14.

18. General

These terms, together with the Acceptable Use Policy, the Privacy Policy and any fees notice published in your dashboard, constitute the entire agreement between you and GigEntry in respect of your use of the platform as a Promoter. No variation has effect unless agreed in writing. If any provision is found unenforceable, the remainder stays in force. Neither party may assign these terms without the other's written consent, except that GigEntry may assign to a successor in connection with a business transfer or restructuring. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

19. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of Northern Ireland. The courts of Northern Ireland have exclusive jurisdiction. Before commencing proceedings, the parties agree to attempt in good faith to resolve the dispute by direct discussion for at least 21 days.

20. Contact

Questions about these terms: promoters@gigentry.co.uk. General support: hello@gigentry.co.uk. Formal legal notices: legal@gigentry.co.uk — marked "Legal Notice".